Know more about RedClick
Are we adding new products to our range?
We are not planning any immediate new products.
Are your payment methods changing?
No. Our payment methods are staying the same and you do not need to contact us to provide your details. If we already have details of your debit/credit card or bank account used for your policy payments we will continue to apply any charges notified to you, to that account/card.
Can I speak to someone about RedClick?
Yes of course! We are here to help. Our opening hours are available on our website www.redclick.ie/contact-us
Do I need to change my car insurance disc?
No. There is no need to change your vehicle disc. Your existing disc continues to be valid and there is no need to contact us for a new one. When you renew your policy, we will issue your new documents with our new name and logo.
How sustainable is Generali?
At Generali we believe sustainability is a necessary strategic way to approach business. Our aim is to deliver a social, environmental and stakeholder impact for a sustainable transformation by integrating even more sustainability in core business and processes, including our commitment in the community as an integral part of the overall strategic positioning. Generali identifies four responsible roles to play as investor, insurer, employer and corporate citizen.
Responsible investor: reducing greenhouse gas (GHG) emissions from investment portfolio, and increasing new and green sustainable investments.
Responsible insurer: providing insurance solutions with ESG components, reducing greenhouse gas emissions from the underwriting portfolio, and supporting the sustainable transition of small and medium-sized enterprises (SMEs)
Responsible Employer: We carry out dedicated actions to foster and promote diversity, equity, and inclusion in our work environment, continuously upskilling our people, nurturing talent in all its forms, and implementing more flexible and sustainable ways of working.
Responsible Corporate Citizen: We act to unlock the potential of people living in vulnerable circumstances through the global initiatives of The Human Safety Net Foundation.
I have a question about RedClick that is not answered here, who do I contact?
Our contact details are unchanged; except for our postal address, the new address is below.
Phone
01 553 4040
9am-6pm, Mon-Fri
Webchat
8am-7pm, Mon-Fri
24/7 – we will reply within 3 days
Letter
RedClick
5 Town Hall Place,
Farnham Street,
Cavan, H12 V9F5
We will reply within 5 working days of receipt
I pay by Direct Debit. Is your BIC/IBAN changing?
No, our BIC/IBAN are not changing.
I pay by Direct Debit. Is your Originator ID changing?
No, our Originator ID is not changing.
Is my data secure with RedClick?
The data controller of your personal data remains the same but is now named Generali Seguros y Reaseguros, S.A.U. (acting through its Irish Branch). We will share your data with our group of undertakings (the Generali Group), which includes the Spanish insurance company Generali España, S.A. de Seguros y Reaseguros, for internal administrative purposes, compliance with supervisory obligations and structural modification of companies. The remaining data protection information, including the information regarding the possibility of exercising the data protection rights foreseen in the data protection regulations, continues to be available on the insurers’ websites. The privacy information may change from time to time, so we advise you to periodically check the Privacy Notices.
Is my insurance policy still valid?
Yes, your insurance policy remains unchanged and is valid until the end date noted in your policy documents. When the time comes to renew, we will be in touch with you, well in advance to give you details of your renewal offer.
What changes can I expect from RedClick?
Your policy will not change. You will still have the same policy cover and benefits, and it will remain active until your renewal date. We will be in touch with you, from our new brand, when it is time for you to renew.
Generali, which is one of the largest global insurance providers has a solid commitment to its customers in Ireland.
Who is Generali?
Generali is one of the largest global insurance and asset management providers. It is a global insurance group, founded in 1831, over 190 years ago!
Generali is present in over 50 countries in the world, with almost 82,000 employees and 164,000 agents serving seventy 70 million customers.
Who is, or will be, managing my claim?
The same great team you have been dealing with for your existing claim is not changing. We will continue to process your claim as quickly as possible.
Who owns RedClick?
RedClick and Generali in Ireland are part of the Generali Group, one of the world’s largest insurance groups, operating in more than 50 countries and serving over 70 million customers.
Will my bank statement stay the same?
Your current instalment amount and dates are not changing, until your policy renews or If you amend your policy. Our name will soon change on your bank statement and mobile phone app. Over the next few weeks, we will display as RedClick.
Will there be a change in pricing?
For regulatory reasons we cannot comment on future pricing. However, we always try to offer the most competitive prices for our products and services using data driven insights and drawing on our claims experience. We will continue to try and improve our pricing for our customers.
Will your contact details change?
Our contact details are unchanged, except for our postal address.
Our phone numbers are not changing.
We continue to be available on 01 553 4040 for sales, service and claims queries. Our other numbers that appear online also continue to work as expected.
Our email addresses will continue to work as normal. When we complete our rebranding, we will continue to receive your emails at our current addresses but will respond to you from our new addresses e.g. if you send an email to info@libertyinsurance.ie we will respond from info@redclick.ie
Our postal address has changed. You can write to us at this address: 5 Town Hall Place, Farnham Street, Cavan, H12 V9F5
Post sent to our old address will be redirected to our new office in Cavan.